We had a great experience using Medallion for our brand new swimming pool! After meeting with a couple other companies, we chose Medallion because we really felt that Wayne knew his stuff the best and we liked that he went over the equipment details with us up front, the other guys didn't do this. Wayne seems to be an expert at salt water pools and what it takes to do them right, whereas the other companies just told us the salt would stain our decking, and to go with chlorine. Wayne kept us in the loop through every step of the process and we couldn't believe how quickly everything went! This company is incredibly easy to work with, very dependable, and they do great pools! Lastly, the support we’ve received since managing the pool on our own has been fantastic too! Very happy with our decision!
John & Terri, Prosper, TX
When we finally decided to build a pool Medallion was the clear choice. Building a pool is a major construction project and you need someone experienced that can provide near instant answers and adapt to your requests promptly. At Medallion, you don't deal with a commission based sales person you deal with the actual owner of the company. Wayne will be there for you, giving updates and providing feedback to your ideas. In fact, Wayne and crew will be there pretty much every day for WEEKS AFTER the build servicing, cleaning and balancing your pool making sure pool start-up is done properly. Pool start-up is a critical aspect that can impact the lasting qualities and longevity of your pool. It is often over looked by other builders but at Medallion it is a maniacal point of focus. All of these while teaching you the nuances about taking care of your pool if you choose to do so.
Our family is enjoying our pool yet we are particularly satisfied with our decision to go with Medallion.
We shopped other pool companies and we decided on Medallion immediately after meeting with Wayne. He is fair, honest and will build you a beautiful pool within your budget. We are so glad that we went with Medallion! Wayne is with you through the entire process from design to finish. He is in constant contact with us - letting us know who will be at our home the following day. Every email and question is answered so quickly - customer service is top notch. Everyone who works for Wayne is extremely polite, courteous and professional. Our new pool/spa is stunning! We recommend Medallion to everyone!
Moving from Kentucky to Texas last year had us wondering how best to cope with the Texas Summer heat. We quickly decided that a pool at our new house was a must. Before making our move, we began interviewing pool contractors over the phone and reviewing designs submitted to us via email. From our first conversation with Wayne Brito at Medallion Pools, we knew he not only understood what we were looking for in a backyard retreat, but he also respected where we wanted to be budget-wise. He gave us honest practical suggestions during the design phase that helped bring our dream to reality, but our satisfaction didn't stop once we signed the contract.
Although construction was delayed due to significant rainfall, Wayne always kept us well informed during the construction phase. We received regular emails or calls to let us know when to expect contractors on site. There was never a time when we wondered what was going on with the pool. Once finished, Wayne took the time to bring a family of pool-neophytes up to speed on how to properly care for our new salt water pool, and they have been very responsive when we've had additional questions as we've been enjoying our pool.
From start to finish, we've never doubted our decision to go with Medallion Pools